TAKING professional joinery and Café Restaurant fit outs direct to clients has certainly been successful for leading family-based company C&A Joinery
The company was established by Claude Pintos 27 years ago and his personal approach to business came from his formative years when he grew up in a small communal family where the kitchen was the centre of family life.
His business success was inspired by his grandmother and mother who both instilled the “family comes first” ethic. He was surrounded by family and food and his grandmother loved to cook.
Mr Pintos vividly recalls he often helped her in the kitchen rolling our ravioli with a roller made by her father.
It was only natural that he eventually took his grandmother’s love for cooking and his great grandfather’s craftsmanship to create beautiful residential and commercial kitchens.
The dream came alive by creating a family business and employing like-minded employees that instantly become part of the C&A Family.
Today, those ethics have established C&A Joinery as a leader in joinery manufacture and Café Restaurant fit-outs throughout Australia. The company has long instilled confidence in its clients with an exceptional level of service and on-time delivery of projects, while maintaining the highest level of quality.
Mr Pintos said quality was always of paramount importance.
Being invited into someone’s home to remodel their kitchen is not only a complex, emotional journey for the client it is a privilege for Mr Pintos and his team to be part of their journey.
“Often through the process of designing the kitchen you are invited into that very sacred space to help them bring alive their expectations and to show them how they can achieve the needs they have as a family,” Mr Pintos said.
“While on this journey a bond is often formed taking you to a level with your client not seen in other sales positions. This is achieved by C&A’s family orientated values; we all have kitchens and we know that it is simply not a place where one person congregates to get that meal on the table.
“It is more than just sales; it is a rewarding journey for all involved, and nothing is more satisfying than being invited into a home to help create a space that a family can gather with their friends and family to create future memories,” he said
C&A staff on the ground oversee the day to day manufacturing in the factory, while the management team views and instructs on the joinery production at the beginning, during manufacturing and also prior to it being completed.
This hands-on approach ensures that the quality of the joinery meets the highest Australian and International standards.
Creating lasting client partnerships is extremely important to C&A Joinery and this is proven by the companies extremely close and long-standing connections.
Mr Pintos and the team at C&A function like their own family unit, celebrating each other’s achievements and life events whether it be a simple pat on the back, a dinner out or a BBQ in the factory.
The team collaborates on every detail of a job and are encouraged to be a part of the whole process. The team at C&A collectively have the knowledge and experience to take on any job given to them.
At C&A they understand that the kitchen is the epicenter of our home and originally, before electricity, it was a place where the family gathered to keep warm.
Now it is a place and where family and friends meet for numerous reasons, whether it be fun cooking, family meetings, sharing a coffee or a wine, or a comforting snack
One thing that separates Mr Pintos and C&A from other kitchen and fit out companies is the knowledge that each client is not a sales transaction, a lesson he learnt early on in business.
People want to celebrate their new space and when that experience is reciprocated it naturally generates more sales through word of mouth. Lasting impressions are important, and C&A is aware of this and understand that they are dealing with people and families just like theirs.
Everyone has a vision and whether that vision is for their kitchen in their family home or a that exciting new business, Mr Pintos and his team are essentially the carriageway to make it a reality!